At ExtremeHodophile, we aim to ensure that our customers are completely satisfied with their purchases. Our Refund and Returns Policy provides guidelines on how to return items, seek refunds, and exchange products if they do not meet your expectations.
1. Eligibility for Returns
To qualify for a return, please ensure that:
The item was purchased in the last 30 days.
The item is in its original packaging and in the same condition as when you received it.
The item has not been used, damaged, or altered in any way.
Products that do not meet these criteria are not eligible for return.
2. Process for Returns
If you would like to return an item, please follow these steps:
Contact us at contact@extremehodophile.com within 30 days of receiving your order to initiate the return process.
Provide your order number, reason for the return, and any supporting documentation or photos if applicable.
Our customer service team will respond with further instructions, including the address for returns.
Please note that you will be responsible for the cost of return shipping unless the item was defective or incorrect.
3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be automatically applied to your original payment method within 7-10 business days.
Refunds may take additional time to appear in your bank account, depending on your financial institution. If you haven’t received your refund within 10 business days, please contact us at contact@extremehodophile.com.
4. Shipping Time Frame
Shipping times may vary depending on your location. Orders are typically processed and shipped within 1-3 business days. Delivery times are as follows:
Domestic Shipping: 5-7 business days
International Shipping: 10-15 business days
Please note that delays caused by customs, holidays, or unforeseen events may impact delivery times. If your order has not arrived within the estimated time frame, please contact us at contact@extremehodophile.com.
5. Late or Missing Refunds
If you haven’t received a refund after the processing period:
Check your bank account or contact your credit card provider as processing times vary.
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at contact@extremehodophile.com with your order details and a description of the issue. We will provide instructions on how to proceed with the exchange.
7. Return Shipping Costs
Unless your item is faulty or we sent the wrong product, return shipping costs are the customer’s responsibility. We recommend using a trackable shipping service or purchasing shipping insurance for high-value items. We cannot guarantee receipt of your returned item without tracking.
8. Sale Items
Only regular-priced items are eligible for a refund. Sale or clearance items are final sale and cannot be returned or refunded unless they are defective or damaged upon arrival.
9. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at contact@extremehodophile.com with photos and details of the issue. We will work to resolve the problem, either by sending a replacement or processing a refund.
10. Contact Us
If you have any questions about our Refund and Returns Policy, please reach out to our customer support team at contact@extremehodophile.com. We are here to assist you and ensure you have a positive shopping experience with us.
