Your satisfaction is important to us, and we strive to ensure a positive shopping experience. However, due to the nature of international sourcing and fulfillment, our Refund and Return Policy is designed to balance customer satisfaction with sustainable business practices. Please read our policy carefully to understand the conditions under which refunds, returns, and exchanges are accepted.
1. Delivery Timeframes
We partner with international suppliers to bring you unique products. Shipping times may vary based on location:
United States: 7-15 business days.
Other Locations: 10-30 business days.
Please note that delays caused by customs, holidays, or unforeseen events are beyond our control. We appreciate your patience and understanding in such cases.
2. Refund Eligibility
Refunds are only offered for significant issues, such as:
Items that are defective or damaged upon arrival.
Items that are incorrect (e.g., wrong size, color, or product).
To process a refund, customers must provide sufficient evidence, including clear photos or videos of the issue, within 7 days of receiving the item. Refund requests without adequate evidence will not be processed.
3. Non-Refundable Situations
We do not offer refunds for the following:
Minor issues, such as slight variations in color or size due to manufacturing or display settings.
Delays in shipping within the expected delivery window.
Change of mind or customer error when placing the order.
4. Customer Responsibilities for Returns
If you need to return an eligible item, please follow these steps:
Provide your order number, a detailed explanation of the issue, and supporting evidence (photos/videos).
Return the item to the address provided by our customer support team at your expense.
Use a trackable shipping service and provide us with the tracking number to ensure the safe return of the item.
We are not responsible for lost or untrackable return shipments.
5. Refund Processing
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 7-10 business days. Refunds will be credited to your original payment method. Please note that additional time may be required by your financial institution to process the refund.
6. Exchanges
We offer exchanges for defective or damaged items only. If you require an exchange, contact us at contact@extremehodophile.com with your order details and evidence of the issue. Our team will guide you through the process and provide instructions for returning the item and receiving the replacement.
7. Return Shipping Costs
Return shipping costs are the responsibility of the customer, except in cases where the item is defective or incorrect. We recommend using a reliable and trackable shipping service to ensure the safe return of items. Shipping fees for the original purchase are non-refundable.
8. Sale Items
Items purchased on sale or at a discounted price are final sale and are not eligible for refunds or exchanges unless they arrive defective or damaged.
9. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at contact@extremehodophile.com. Include clear photos or videos of the issue to expedite the resolution process. We will offer a replacement or refund, depending on your preference and the availability of the item.
10. Additional Clauses
Customs Fees: Customers are responsible for any customs fees or duties imposed by their country.
Order Cancellations: Orders can only be canceled within 24 hours of purchase. After this period, orders are processed, and cancellations are no longer possible.
11. Contact Us
If you have any questions or concerns about our Refund and Return Policy, please contact us at contact@extremehodophile.com. Our customer support team is here to assist you and ensure a smooth shopping experience.
Thank you for choosing ExtremeHodophile. We appreciate your business and look forward to serving you again!
