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At ExtremeHodophile, we aim to ensure that our customers are completely satisfied with their purchases. Our Refund and Returns Policy provides guidelines on how to return items, seek refunds, and exchange products if they do not meet your expectations.
To qualify for a return, please ensure that:
Products that do not meet these criteria are not eligible for return.
If you would like to return an item, please follow these steps:
Please note that you will be responsible for the cost of return shipping unless the item was defective or incorrect.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be automatically applied to your original payment method within 7-10 business days.
Refunds may take additional time to appear in your bank account, depending on your financial institution. If you haven’t received your refund within 10 business days, please contact us at contact@extremehodophile.com.
The products would be delivered within 5 to 6 days after dispatch .
If you haven’t received a refund after the processing period:
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at contact@extremehodophile.com with your order details and a description of the issue. We will provide instructions on how to proceed with the exchange.
Unless your item is faulty or we sent the wrong product, return shipping costs are the customer’s responsibility. We recommend using a trackable shipping service or purchasing shipping insurance for high-value items. We cannot guarantee receipt of your returned item without tracking.
Only regular-priced items are eligible for a refund. Sale or clearance items are final sale and cannot be returned or refunded unless they are defective or damaged upon arrival.
If you receive an item that is damaged or defective, please contact us immediately at contact@extremehodophile.com with photos and details of the issue. We will work to resolve the problem, either by sending a replacement or processing a refund.
If you have any questions about our Refund and Returns Policy, please reach out to our customer support team at contact@extremehodophile.com. We are here to assist you and ensure you have a positive shopping experience with us.
Thank you for shopping with ExtremeHodophile!
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